Shipping policy
Thank you for shopping with MONOCO. This shipping policy explains how orders are processed, shipped, and delivered.
Shipping Area
We currently offer shipping to addresses within the United States.
Shipping Cost
We offer free standard shipping on eligible orders within the United States.
Order Processing
Orders are generally processed within 1–5 business days after payment is confirmed. Orders are not typically processed on weekends or holidays.
Processing times may vary depending on product availability and the fulfillment supplier.
Estimated Delivery
After processing, delivery generally takes approximately 5–15 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, product availability, or other circumstances outside our control.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking information may take several days to update after shipment.
Separate Packages
Products may be fulfilled by different suppliers. Therefore, items from the same order may arrive separately and may have different tracking numbers. You will not be charged additional shipping fees when an order arrives in multiple packages.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at support@shopmonoco.com if you notice an error.
Once an order has entered processing or has shipped, we may not be able to change or correct the delivery address.
Delayed, Lost, or Missing Packages
Carrier delays may occur after an order has shipped. If your tracking information shows no movement for an extended period, or your package appears lost, contact us at support@shopmonoco.com so we can review the order.
MONOCO is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. However, we will assist customers with available carrier information.
Damaged or Incorrect Items
Inspect your order after delivery. Contact us promptly at support@shopmonoco.com if an item arrives damaged, defective, or incorrect.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video of the item and packaging
Cancellations
Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation after an order has been submitted for processing or fulfillment.
Contact Us
Questions about shipping may be sent to:
MONOCO
support@shopmonoco.com